Application Support Staff (Full-Time) - VIFX Sudirman, Jakarta

Join VIFX, a dynamic and innovative company based in the heart of Sudirman, Jakarta, as our next Application Support Staff. We are seeking a proactive and detail-oriented professional to ensure the smooth operation of our applications and provide top-notch support to our users. In this role, you'll be the first point of contact for our clients, troubleshooting issues, and ensuring our applications run seamlessly. This is a fantastic opportunity to grow within a company that values its employees and offers a collaborative work environment.

As an Application Support Staff at VIFX, you will be responsible for maintaining the integrity and performance of our applications. You'll work closely with our development team to identify and resolve any issues, ensuring our applications meet the highest standards of quality. This role is perfect for someone who enjoys problem-solving and has a passion for technology. With VIFX, you'll have the chance to work on exciting projects and make a tangible impact on our clients' experiences.

📋 Tanggung Jawab Pekerjaan

• Provide first-level technical support to clients, resolving issues promptly and efficiently.
• Monitor and maintain the performance of our applications, identifying and troubleshooting any issues.
• Collaborate with the development team to ensure our applications meet the highest standards of quality.
• Document and maintain comprehensive records of all support activities.
• Stay up-to-date with the latest industry trends and technologies to provide the best possible support.
• Train and mentor junior staff members, fostering a culture of continuous learning and improvement.
• Work closely with our sales team to understand client needs and provide tailored support solutions.
• Participate in regular team meetings and contribute to the continuous improvement of our support processes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in a similar role, preferably in a fast-paced, technology-driven environment.
• Strong knowledge of application support tools and software, such as ServiceNow, Jira, and Confluence.
• Excellent problem-solving skills and the ability to think critically and creatively.
• Proficient in English, both written and spoken.
• Strong communication and interpersonal skills, with the ability to work well under pressure.
• Familiarity with cloud-based applications and platforms, such as AWS and Azure, is a plus.
• Certification in ITIL or a related framework is a strong asset.

🛠️ Keahlian

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