Desktop Support Technician - Banking & Trading Floor Environment

Join EOS IT Solutions as a Desktop Support Technician and play a pivotal role in maintaining seamless IT operations within a high-energy banking and trading floor environment. This is a unique opportunity to provide Level 2 desktop and endpoint support to a team of traders and bankers in Badung, Bali. You'll be the go-to expert for troubleshooting hardware, software, and network issues, ensuring minimal disruption to their fast-paced workflow.

At EOS IT Solutions, we're a trusted partner for leading financial institutions, known for our proactive approach and deep industry expertise. As a Desktop Support Technician, you'll work closely with our team of IT professionals to deliver exceptional support, leveraging tools like ServiceNow, SolarWinds, and Microsoft Endpoint Manager. This role offers exciting growth opportunities, with the chance to develop specialized skills in financial IT and advance your career in a dynamic industry.

📋 Tanggung Jawab Pekerjaan

• Provide Level 2 desktop and endpoint support to traders and bankers, resolving hardware, software, and network issues
• Install, configure, and maintain desktop computers, peripherals, and associated software
• Troubleshoot and resolve complex technical problems, working closely with our team of IT professionals
• Ensure compliance with IT policies, security protocols, and regulatory requirements
• Monitor system performance, proactively identifying and addressing potential issues
• Deliver exceptional customer service, maintaining a positive and professional demeanor
• Stay up-to-date with the latest industry trends and technologies, continuously expanding your skillset
• Participate in on-call rotations, providing after-hours support as needed

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum 3 years of experience in desktop support, with a strong focus on financial IT environments
• Proficiency in Windows OS, Microsoft Office Suite, and common financial trading software
• Experience with ServiceNow, SolarWinds, and Microsoft Endpoint Manager
• Strong problem-solving skills and the ability to work independently and as part of a team
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders
• Ability to work in a fast-paced, high-pressure environment, with the flexibility to adapt to changing priorities
• Knowledge of financial regulations and compliance requirements is a plus

🛠️ Keahlian

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