Customer Service Executive (Luxury Retail Sales) - Bali

Join Diamond & Platinum, a leader in luxury retail, as a Customer Service Executive in our exclusive Bali showroom. This is a unique opportunity to build a rewarding career in high-end sales and customer service, surrounded by elegance and sophistication. As a Customer Service Executive, you will be the face of our brand, ensuring every customer leaves satisfied and eager to return. Our Bali showroom is not just a place of work; it's a destination where luxury meets service excellence.

In this role, you will handle customer inquiries, provide expert advice on our exquisite collection of jewelry and watches, and ensure a seamless shopping experience. You will work closely with our sales team to meet and exceed customer expectations. This position offers a competitive salary, a dynamic work environment, and the chance to be part of a team that values both professional growth and personal fulfillment.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to ensure a positive shopping experience.
• Assist customers with product selection and provide detailed information about our luxury jewelry and watches.
• Handle customer inquiries and complaints professionally and efficiently.
• Work closely with the sales team to achieve sales targets and enhance customer satisfaction.
• Maintain a clean and organized showroom to reflect the luxury brand image.
• Assist in stock management and inventory control.
• Promote our brand and products through effective communication and engagement with customers.
• Stay updated with the latest trends and developments in the luxury retail industry.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field, preferably in a luxury retail environment.
• A degree in Business Administration, Marketing, or a related field is preferred but not mandatory.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in English and Bahasa Indonesia.
• Familiarity with luxury retail software such as SAP or Oracle is a plus.
• Ability to work in a fast-paced, high-pressure environment.
• Passion for luxury brands and a commitment to delivering exceptional service.

🛠️ Keahlian

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